How long will it take to get the design and quote back?


Our goal is to have smaller jobs back on the same day and larger jobs within 48 hours. This is a new system and we are still assessing the local workload and demand so times may take longer than 48 hours.




How do I know which plants work with my backyard?


Our YardHack guides are trained specifically for the area that you live in. Your guide will design your yard with shrubs that we have found to work well in your area and will strive in your climate. If you would like a specific plant or tree please put that in the description of the form when you fill it out; your Guide will work to find what you have specified or will suggest alternatives.




What payment methods does YardHack accept?


Currently, we are pnly accepting payments by credit card.




Can I ask for specific products that aren't in your provided lists?


Of course! If you have a product that you really like just let your Guide know what it is in your description or attach a picture of anything you would like and your guide will source it for your project.




I feel like my job is very detailed and I would be more comfortable if someone could come to meet me?


No problem at all, just request that in your description and your guide will arrange a meeting.




If i'm not able to upload my form, what should I do?


If for some reason the form is not working properly or you're not able to upload your photos/videos, please contact us at info@yardhack.com or through our instant chat on the bottom right of your screen.




Do I have to pay anything upfront?


No. Estimating, design, and revisions are all free of charge with no obligation. We allow unlimited revisions until you see the finals desins you want. Credit card info will only be taken once you make an order with a price you are happy with.




What happens to my personal information?


At Yard Hack, we believe that protecting our customers and their personal information is top priority. That's why we never share customer information with outsiders or third-parties without their consent. For more information, please visit our privacy policy page linked at the bottom of the page.




Is there someone I can contact via phone?


Yes, you can speak to someone at +1 (778) 657-5944.




Is there any warranty on the work being done?


Yes, we offer a 2-year warranty on all workmanship and each individual product will have its own warranty. Which will be provided with your estimate.




Can I use my own contractor to build my design?


Of course, we offer the choice of two quotes; one is a "Supply & Install" quote where we supply all of the materials needed to finish the work and one of our approved contrators comes to do all the work outlined. The other option is a "Supply" quote where we can supply you with all the materials & tools (if needed) for you or someone of your choice to finish. We are happy to help in any way that we can.





Frequently Asked Questions