Frequently asked questions

Since we’re reinventing the wheelbarrow, we put together a list of the most commonly asked questions from other customers.

Let's create your dream project together.

Creativity, knowledge, and passion drive our team of Yard Hack Guides. Each property is unique and every homeowner has their own needs, style, and budget. With our experience, we’ll develop a plan which is functional and custom for you. 

Our goal is to have smaller jobs back on the same day and larger projects within 48 hours. The larger the scale and complexity of the project will determine the length of time it will take to provide an accurate 3D landscape design and cost estimate.

No, you're not required to pay anything upfront. 3D landscape designs, cost estimations, and revisions are all free of charge with no obligations. We offer unlimited revisions until we create your dream project plan. Credit card info will only be taken after the project's proposal has been approved. We require a 10% deposit of the supply invoice to secure the project and order materials.

We have a dedicated designer team that uses the latest technologies to do measurement, design and estimate online, which eliminate the need of site visits and thus greatly reduces the cost and increases our efficiency.

Of course, we offer the choice of two quotes; one is a "Supply & Install" estimate where we supply all of the materials needed to finish the work and one of our approved contractors comes to do all the work outlined. The other option is a "Supply" estimate where we can supply you with all the materials & tools (if needed) for you or someone of your choice to finish. We are happy to help in any way that we can. 

It will include 3D designs, guides, and detailed cost estimates such as materials with quantities, unit price and total prices, tools needed, rental rate, total cost, labor hours, hourly rate and costs, delivery costs, taxes, and etc.

Detailed cost estimate generally takes hours or days for the designers to do. So they can only give a rough estimate. But with our unique industry leading-edge software, we can provide these estimates instantly.

Yes. We would love to use your design to estimate for your project. However, you can save your design fee if you simply let us to design for you.

Yes, you can freely use our estimate to compare against other landscapers quote, or even give it to your preferred landscaper.

Our Yard Hack Guides are trained specifically for the area that you live in. Your guide will design your yard with shrubs that we have found to work well and strive in your environment. If you would like a specific plant or tree, please write that in the survey's description. Your Guide will source the requested materials for you project. If the materials are unavailable, you will be provided alternative options.

We accept payment by e-transfer, credit card, and cheque. Feel free to reach out to us if you have any questions about payment. 

Of course! If you have a product that you really like just let your Guide know what it is in your description or attach a picture in the Hack Your Yard survey. Your Yard Hack Guide will source the materials and if they're not available, then they'll provide you with alternative options.

Yes, we offer free video or phone consultations with every project. We understand that sometimes you need a face-to-face conversation to decide what you're looking for.

If for some reason the survey is not working properly or you're not able to upload your photos/videos, please contact us at info@yardhack.com or through our instant chat on the bottom right of the screen on the 'Contact Us' page.

At Yard Hack, we believe that protecting our customers and their personal information is top priority. That's why we never share customer information with outsiders or third-parties without their consent. For more information, please visit our privacy policy page linked at the bottom of the page.

Yes, you can speak to someone at +1 (778) 657-5944.

Yes, we offer a 2-year warranty on all workmanship and each individual product will have its own warranty. Which will be provided with your estimate.

 

All trees and shrub materials are final sale. Any and all dead/affected trees and shrubs are subject to a 30 day warranty period, with valid proof of dead or affected species.  

 

After 30 days, a replacement will be subject to inspection and negotiation. Upon installation of trees and shrubs responsibility of care falls to the homeowner. We do not offer a warranty on perennials, bulbs, ground covers, adjusted landscaping, or any plants affected by pests, infestations, or abnormal weather. 

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